J.D. Power has named the luxury, upscale, and economy hotels with the highest customer satisfaction.
J.D. Power’sannual North American Guest Satisfaction Index Study is out for 2023 , and the brainwave let in whichhotels consumersare enjoying most at each price stage , plus details like which part of the hotel experience we ’re all delight the most . With2023 hoteloccupancy drop behind just 2 % behind the pre - pandemic level of 65.9 % , the industry has madea significant recoveryin the past twelvemonth .
The subject field reveals that customers are most quenched with stave service across all invitee experience , which hopefully will remind hotels to well correct their employee . The quality of service from faculty is what people are remembering and enjoying about their visits , and it was the single in high spirits - grading factor in this class ’s entire written report .
" Hotel hiring continue to increase , and leisure time and hospitality is the ' rock star ' among industries reported in monthly US Bureau of Labor Statistics use image , " said Andrea Stokes , cordial reception recitation lead at J.D. Power , in a statement shared with Thrillist . " This boost in hotel staffing is showing up in the form of high customer expiation score . Staff Robert William Service is now the highest - scoring divisor in this study across all hotel segment from economy to sumptuousness , underscoring the vital role that frontline staff act as in defining the client experience . "
Courtesy of Waldorf Astoria
Now , to the hotel expiation rankings . The J.D. Power atonement indicant is broken down by price dot groupings : Luxury , upper upscale , upscale , upper midscale , midscale , and economy . Here are the society consumer reported being most slaked with in the last yr within each family , rank on a 1,000 - full stop scale leaf .
Hard Rock Hotels has maintained dominance in the upper upscale category for three consecutive years — so if you ’re looking for a pricey but virtually guaranteed fantabulous experience , you should definitely consider booking at the rockin ' and rollin ' chain .
The study has been released for 27 age . This year , 102 hotel were evaluated based on responses from 33,754 hotel guest between May 2022 and May 2023 . you may tick off out the consummate reputation , including selective information about extended stay hotels , over atJDPower.com .
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