The lows of dealing with airline customer service are so universal that even Jake Gyllenhaal has joined the cultural conversation.
The rubric for humor onSaturday Night Liveis a merry mix of specificity , relatability , and hyperbole . Many of the most successful sketches are rooted in some nigh - universal experience that watcher have been subjected to , like weird in - laws and badly designedAirbnbs . For the Season 49 finale ofSNL — host by Jake Gyllenhaal with musical Edgar Albert Guest Sabrina Carpenter — the show riffed on an experience frequent traveller know all too well — trying to cancel a flight .
In the sketch , Gyllenhaal plays Southwest Airlines customer Reginald Kean , a tired traveler just attempt to delete his flight and get a repayment . He is first connect to Southwest representative Zacry ( Mikey Day ) . After a act of back and forward aboutlost luggageandSouthwest ’s seating insurance , Reginald asks to cancel his flight and get a refund . To which Zacry tell , " … No . "
" Did you just say no ? " Reginald asks .
Courtesy of Saturday Night Live
" Yes . We are train to say no to see if people just admit it , " Zacry respond .
The next five minutes of the vignette include more and more horrid interactions between Reginald and Southwest stave . It is beyond what anyone really endures when they seek to cancel a flight , but like any cracking hyperbole , the sketch does capture the nitty-gritty of defeat and absurdity that airlines — not just Southwest — make passengers plow with when it number to things like canceling and transfer flights .
Getting refunds from airway for delay , canceled , and overbooked flight is so difficult that the Department of Transportation of late free a new prescript requiringairlines to come forth John Cash refundsunder qualifying conditions . Southwest Airlines was famously thefirst airlineto be required to issue cash refund by the DOT for an notorious 2022 vacation snafu .
gratefully , with these new principle from the DOT , plus thepassenger right dashboard , you may get to work out several issues before you ever have to get on the phone with an air hose illustration .
But , if you do end up having to utter over the telephone set with client service , I ca n’t foretell you wo n’t deal with something as frustrating as being repeatedly called Vaginal Cream .
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