But some airlines may be more worth it than others, new J.D. Power data shows.
The annualJ.D. Power North America Airline Satisfactionstudy just dropped , and the overarching trend ? Travelers are not feeling very quenched . The report reveals that customer satisfaction is down for the second yr in a row . This lack of satisfaction can be assign to " the current convention of price hikes , staffing dearth and reduced route carry on , " grant to J.D. Power .
" If output management were the only measured air hose require to be successful in the long condition , this would be a banner year for the diligence because they are engage at peak economical efficiency , " Michael Taylor , travel intelligence lead at J.D. Power , order in a statement shared with Thrillist . " From the customer view , however , that means planer are crowded , tickets are expensive and flight availability is constrained . While these drawbacks have not yet put a dent in leisure travelling demand , if this trend continues , traveller will reach a breaking point and some airline business brands may be damaged . "
As someonewho flies constantly for body of work — these drawbacks are note . carpenter’s plane are cramped and uncomfortable , and I have yet to take a escape where that discomfort and the high-pitched toll of plane tickets has n’t been commented on by fellow travelers . My anecdotic evidence is backed up by J.D. Power ’s information .
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Overall passenger satisfaction is down to 791 on a 1,000 - tip scale , which is a seven - point drop from last year . From 2021 to 2022 , overall satisfaction drop by 22 points . The bombastic orbit of discontent in 2023 ? Cost and fees . Satisfaction in that category has dropped 17 point from 2022 .
The study line up that the only people who really seem happier are first and business year passengers . That have a bit more sense for two reason : That class of passenger is less likely to be motivated by price , and air hose seem to be investing a great deal of time and money into meliorate their premium offerings . Those of us in coach ? We can keep cramming our bodies into those ass - dull contraptions called " seats . "
Dissatisfaction is most say for basic thriftiness and thriftiness family passengers . Flights have been more expensive across the gameboard , and monetary value - conscious travelers have not been able to find alleviation even with the garish tier of zephyr travel . gratification among these travelers is down 19 period compared to 2022 .
The only area where everyone seems happier , regardless of passenger class , is that the food and beverage choice on flights are getting better .
Amongairlines , JetBlue fare by as the top - place airline for first and patronage class seating . Delta followed in second home , and United Airlines came in third . For premium economy seating , Delta placed first , JetBlue was 2d , and Alaska Airlines was third . economic system and basic thriftiness seats was most satisfying with Southwest Airlines for the second year in a wrangle . Behind Southwest in the ranking were Delta and then JetBlue .
Hopefully airline will take this selective information into consideration and lower these damn ticket prices ! Until then , check out ourroundup of flight deals , updated on a regular basis .
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