The airline’s announcement of its new airplane interiors prompted an outcry from social media users.
Southwest Airlineshas get forward with a response following the wave of criticism it endured after uncover its newfangled airplane seating design originally this year . antecedently , theairlineunveiled its new cabin figure , and flaunted its new place that are made to " enhance cabin quilt . " Yet , the cyberspace did n’t think so .
" Southwest Airlines debut their new interior and I ’m not certain anybody is activated for their smaller and fragile buttocks , " reads the caption of aTikTokvideo that endure viral at the sentence . In the video , the bill sticker showed how seats used to be on Southwest flight of stairs , and then proceeded to compare them to the Modern one , claiming the padding looks even tenuous than before . " But at least they were courteous to put a heart on it , " they joke , mention to a new embroidered Southwest logo on the headrest .
Now , Southwest is arrogate the image that were divvy up at the time don’treallyreflect what the new seat are survive to wait like .
Photo courtesy of Southwest Airlines
" Original persona were 2D rendering to show the enhancive smell of the derriere and were not scalable for illustrating rump comfort , " a spokespersontoldTravel+Leisure . " We develop the rendering because the actual seat had not been fully branded when we made the original post to harbinger our update cabin plans . The actual derriere sport MORE shock absorber in the headrest , backrest , and bottom for extra comfort and a newfangled textile that ’s piano to the tinge and better showcases the foam technology in the seat . "
For its part , the airline business ’s originalannouncement of its raw cabin interiorsaid it is " based on all-embracing enquiry covering client and employee perceptions of colour , comfort , and their aspirations for the overall onboard experience . " The airline business said the Modern seats , which are rolling out in 2025 , include " a multi - adjustable headrest cushion for enhance nous and cervix support [ and ] an intuitively plan stern for ultimate comfort while maximize seat width and overall funding . "
Reportedly , Southwest wo n’t let some criticism get in the means of their tending to customer service . " eternal sleep assured , " a spokesperson for the airway justtold ABC News . " We have our customers ' back - even when they give us flak . "
