Though a new study suggests most people are pretty pleased with air travel, they still have key gripes.
If one only used social media as a metric , it would be easy to presume that most Americans are extremely disgruntled with theirflying experiencesin late years . Search the word “ flight ” and “ awful ” on X ( formerly Twitter ) , and thousands upon grand of posts tonic - up , all containing the vituperation of very restless customers . But like so much of life , societal medium does n’t enamour the whole photo — or even a complete picture .
According to a new Ipsos poll published byAirlines for America , 71 % of Americans are at least somewhat satisfied with air travel in 2023 . The poll was conducted between January 4 - 12 , 2024 and surveyed a national sample distribution of 3,452 adults . A crack-up of the datum show that 27 % of rider are “ very satisfied , ” and 44 % of passengers are “ slightly satisfied ” with their air travel experience in 2023 .
Only 3 % of answerer were “ very disgruntled ” and 8 % of respondents were “ somewhat dissatisfied . ” For 18 % of respondent , they were but “ neutral . ” The poll was lead during the height of the initial news program about the Alaska Airlines fuselage walkaway .
Hinterhaus Productions/DigitalVision/Getty Images
“ The final result of this year ’s sketch show that a pregnant majority of Americans continue to enjoy commercial breeze travel and that drive mail carrier have made to improve the customer experience through their peregrine apps are paying off , ” say Airlines for America Vice President and Chief Economist John Heimlich , about the resolution of the poll .
Thecomplete results of the pollalso showed that the top three things that even the felicitous of air traveler are still prioritizing in term of elbow room for betterment are :
So , as often as there are complaints about airlines on the net — there are so many variations of “ what an awful flight ” floating around out there — just sleep with that the data suggests other than . That ’s not too surprising . We know thatpublic perception around flyingcan often be distort by the media and our match . Even asflying is the safestit ’s ever been , more people are reporting fears of take flight due to late event such as theBoeing incidents .
Courtesy of Airlines for America
But if you do discover yourself in a situation where you want to rage - tweet at an airline after a terrible experience , check out our imagination on what to do if yourflight gets canceled or delayedfirst .
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