The 2024 J.D. Power airport ranking has new data on where we love to fly.
2024 is for traveling — despite the progressively painful effect it has on our billfold . Record numbers of people draw through airports across the country this year , even breaking the record for the highest number of peoplescreened through TSAin a exclusive day in July . All these passenger have created the perfect tempest to strain mental test North America ’s airports .
After 26,290 completed surveys of said passengers , theJ.D. Power 2024 airport atonement surveyis here for its nineteenth year to cover on how airports are handling the influx .
“ Huge air travel demand has not slow down in North America , despite the steadily rising price of flights , background travel , hotel rooms and pretty much anything you may buy in an airport , ” say Michael Taylor , managing managing director of travel , hospitality and retail at J.D. Power . The field announces that 60 % of North American drome passengers say they “ somewhat concur ” or “ strongly agree ” they enjoyed spend sentence in their airport .
Detroit Metropolitan Wayne County Airport|Thomas Barrat/Shutterstock
As not all airports are created adequate , finding are dissever into three category . Mega airports correspond those with 33 million or more rider per year ; large drome with 10 to 32.9 million passengers per year ; and mass medium airports with 4.5 to 9.9 million passengers per class . With this datum from US or Canadian residents who traveled through at least one US or Canadian airport hand , here ’s the list of where you should be seek to get a layover — and which airports to quash .
Highest ranking airports:
These aerodrome have the most traveler with the highest performance military rank , according to J.D. Power ’s 1000 stop shell .
Mega airports
1 . Minneapolis - Saint Paul International Airport2 . Detroit Metropolitan Wayne County Airport3 . Phoenix Sky Harbor International Airport
Large airports
1 . John Wayne Airport , Orange County2 . Tampa International Airport.3 . Kansas City International Airport .
Medium airports
1 . Indianapolis International Airport2 . Jacksonville International Airport3 . Southwest Florida International Airport .
Lowest ranking airports:
flesh out out the bottom of the list , Newark Liberty National Airportwas ranked miserable for mega airport . Philadelphia International Airportwas rank the lowest for big drome by a relatively expectant gross profit . AndCleveland Hopkins International Airportsits at the bottom of the list for intermediate airports .
The low-spirited score overall … go away to … drumroll please … Philadelphia ! And although the airport are sort into family establish on passenger population , it seems the larger airports within each class , with more possibilities for nursing bottle - necking or longer lines , tend to do spoiled . We ’re looking at Hartsfield - Jackson Atlanta International Airport ( ATL ) and Chicago ’s O’Hare International Airport ( ORD ) in particular .
If you ’re left wondering what exactly these rankings are based on , the factors ( in order of importance ) that determined these aerodrome ’s success or loser included relaxation of travel through airport , floor of trustfulness with airport , concluding quickness , airdrome staff , departure / to airport experience , food , beverage and retail , and arriver / from aerodrome experience .
Courtesy of J.D. Power
Below , you may see the complete ranking .
Courtesy of J.D. Power
Courtesy of J.D. Power
