The worst one has a 40% satisfaction rating.
New York is a city of public expatriation , but some subway lines are definitely better than others .
In June , 175,000 subway riders and 47,000 bus riders were asked about their satisfaction with NYC ’s public raptus . accord to the recent findings of the MTA ’s Spring 2022 Bi - Annual Customer Satisfaction and Travel Survey , New Yorkers particularly dislike the D train , give the line a expiation rate of scarcely 40 % . The A , C , and E lines did n’t win too many praises , either , as only 41 % of respondents say they were glad with the service .
Brooklynites can celebrate a bit . This give ’s survey coronate the L train as New Yorkers ' favourite , although it still only attracts a 53 % gratification rating . The G and the Q trains earned silver and bronze laurel wreath , with respective ratings of 52 % and 51 % . Just below that is the 7 train , which follows the winners very closely with a 50 % satisfaction evaluation .
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It is worth noting that New Yorkers are even fonder of the birdie trains at 42nd Street , Franklin Avenue , and the Rockaways , as well as the Staten Island Railway . The evaluation for these services drift from 52 % to 67 % , with their light distance likely making them more honest for passengers .
Overall , data indicate that general satisfaction with NYC ’s tube system is only 48 % . Among New Yorkers , buses have a tendency to gravel the subway system in rider expiation . Local , special , and select omnibus routes ostentate a 63 % evaluation , while express buses dominate the chart with 76 % satisfaction .
Officials tell that the study is the near room to apply renovation and change in the public deportation system to ensure New Yorkers have a seamless experience .
" The customer gratification view shows our client are finding their experience using all modes of masses transit to be considerably overall , " MTA Acting Chief Customer Officer Shanifah Rieara tell in an official statement . " New Yorkers are letting us know what they like and what they feel motivation study , and we apprise their participation by drive the study . We will do everything we can to make our customers feel most comfortable whether they are using the subway , motorbus , and the commuter rails . "
Recently , the MTA has been implementing important adjustment to select subway lines to make the commute easier and quicker . In July , the2 , 3 , 4 , and 5 lines started running at higher speeds , saving metre for almost 900,000 commuters .
