A new ranking of the best and worst airlines in the world named an unexpected winner.

Flying has been generally disorderly since travel ’s return to pre - pandemic level of demand , but some company have survive above and beyond to ensure that even when delay and cancellations occur , rider would still feel like they were taking a misstep somewhere enjoyable . But depending on who you expect , which of the world ’s airway are the best and which are the bad deviate well .

This month , luggage storage society Bounce free its2023 Airline Index , which admit a ranking of the good and bad airlines in the populace . According to this analytic thinking , based on factors like each airline ’s number of on - time arrival , customer complaints , in - flying creature comforts , and baggage policy , Japan Airlines came in at number one , followed intimately behind by Singapore Airlines and Qatar Airways in the 2d and third spot .

The list differs from the annualSkytrax World Airline Awards , which were denote earlier this year . Each rank claim to definitively name the world ’s best airline with supposable authority . The resultingSkytrax rankingnamed the best 100 airlines in the worldly concern , with Singapore Airlines eeking it to the top of the list over Qatar Airways and ANA All Nippon Airways . Only one American airline made the top 20 in Skytrax ranking , with Delta Air Lines coming in at the twentieth spot . Japan Airlines , Bounce ’s top air hose , came in 5th here .

Passengers at the Japan Airlines (JAL) departure lounge of Haneda International Airport

James Matsumoto/SOPA Images/LightRocket/Getty Images

The Skytrax and Bounce ranking also dissent considerably from the latest ranking released byAirlineRatings.com , which named Air New Zealand the best airline in 2023 . Qatar Airways still came second on this listing , but Japan Airlines was all the path down in the nineteenth spot . Etihad Airways took third in this ranking .

One thing that all three airline business ranking have in vernacular is that   no American airlines made it to the top 10 . At least we have some general consensus there .

Check out the world ’s top 10 airlines according to Bounce below :

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Courtesy of Bounce

" We wanted to recreate our one-year Airline Index for 2023 with the latest and most up - to - date data . 52 airlines were included in our outside comparison , including the top 50 air hose by number of flight and two airlines that made the top three in our 2022 edition , while the domesticated airline section includes 10 of the largest airlines in the United States , " Bounce shared of its methodological analysis .

Domestic airlines were n’t completely forgotten . Bounce also named the five best and spoiled domesticated airlines in a disjoined ranking . Here , Delta , Southwest , and Hawaiian Airlines took top smirch . On the flip side of the equation were Allegiant , Frontier , and Spirit .

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Courtesy of Bounce

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Couresty of Bounce

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Couresty of Bounce